Question 1

How long does a bar last?

Accepted Answer

Our bars last an average of 80 washes. Conditioner bars tend to last slightly longer than shampoo bars due to ingredients used. You are saving 2-3 plastic bottles of liquid shampoo / conditioner with every bar!

Question 2

How do I store the bars?

Accepted Answer

At home, bars should ideally be stored on a drainable soap dish. We sell bamboo soap dishes here! 
If travelling, store bars in an air tight container. Ideally store them in the container dry, but it is okay if they are a bit damp. We also sell travel containers here!

Question 3

Are the bars safe for sensitive scalps?

Accepted Answer

Yes! all bars (including our anti-dandruff bars) are safe for sensitive scalps.

Question 4

How much is shipping?

Accepted Answer

Shipping is FREE for any order over $30 within Australia. For orders under $30, shipping will be added at checkout. Prices are generally consistent with Australia Post small parcel prices.
 For more information, please see our shipping policy.

Question 5

What is your return policy?

Accepted Answer

If you are unsatisfied with your product, you may be able to get your money back. For more information, please see our returns policy.

Question 6

Are the products safe for coloured hair?

Accepted Answer

Yes! All bars are colour safe.

Question 7

What ingredients are used?

Accepted Answer

We are proud of the ingredients we use. Full list of ingredients is on the back of each products. You can also see our dedicated ingredients page here.

Question 8

Does Klucz cater for retailers or wholesalers?

Accepted Answer

Yes we do! You can find more information about this here. Alternatively, you can visit our contact us page, and send us an email. 
We also offer free samples to potential retail partners or wholesalers!

FREE SHIPPING OVER $30 AUSTRALIA WIDE